Ms. Riana Johnson is an Analyst at ILLUME Advising -- an energy efficiency consulting firm. Riana applies a mixed methods approach to her analysis of utility's behavioral energy efficiency programs. Some of her more recent projects include developing and analyzing a Language Needs Study of Asian Americans in the Atlanta area. She has conducted ethnographic studies in Atlanta and Boston. From these, she has developed the company's qualitative machine learning system using topic modeling. She also created a propensity scoring model for a future program in rural Michigan. Riana uses the skills learned from Org. Theory, all stats classes, and QPA 1 and 2 in analyzing the complex arena of behavioral programs.